“We have to look for positives in life in order to overcome obstacles – Coronavirus has made us more appreciative of our Co-workers and valued customers. We will have ended up closer, better, wiser and kinder for this”

Once upon a time......

Like most businesses, we were not prepared when the Pandemic started to disrupt our working lives so quickly and so dramatically.  Between the last week in March and 24 April, we were getting cancellations and postponements every day from our customers.  We quickly grasped the reality that with close to 70% of our business wiped out, it was a priority to look after and support our loyal and hardworking Self-Employed co-workers.


Our action plan was to evenly share out what few jobs we had each day, to put into action a Company Loan Scheme to support their income as and when needed, and guide them all through the various Government support initiatives. Without them all onboard there would be no bounce back.  We have also had a number of extremely generous and supportive customers who wanted to continue paying for their service through these difficult times.  This has been incredibly humbling, heart-warming and encouraging during the very low 10 weeks or so. It is times like these when mankind shows how great we can be and overcome obstacles.

They all lived 'this way' happily ever after....

Since the end of May, we have experienced a very slow trickle of returning customers. There have been three Coronavirus Update emails going out to all customers and we have tried to keep in contact as much as possible with the ‘Shielded or elderly’ by telephone.  The future is now a little brighter, more certain and positive, and although it may be a further 12 or 18 months before a full return to normal business activity, we know that all those who matter most to us (our co-workers and customers), are on board, and are therefore confident that with hard work we will survive and grow stronger.